Service · Marketing Operations
The execution layer behind every channel.
Campaign deployment, QA, tagging, workflow automation, and platform governance — the operational layer that makes paid, SEO, CRM, and product work without dropped balls.
What we run on
The stack.
Certified, fluent, and shipping production work on every tool below. No theoretical knowledge — only platforms we've built programs on.
Make
Workflow automation
n8n
Self-hosted automation
Zapier
Liquid / Handlebars
Connected Content
Braze · Iterable
Segment / Rudderstack
Hightouch
Reverse-ETL
Notion / JIRA
Ops infrastructure
What you receive
Things that ship.
Concrete outputs, not slide decks. Each one shows up in your stack and your inbox — never as a PDF.
Week 1
Ops audit.
What's automated, what's manual, where the dropped balls happen. Sized by hours lost and revenue impact.
Week 2+
Automated workflows.
Make / n8n / Zapier scenarios that replace the spreadsheets and approval-chain Slack threads.
Ongoing
QA framework.
Pre-launch checklists, multi-channel send tests, dark-mode preview matrix. Catch the issues before customers do.
Ongoing
Platform governance.
Naming conventions, template libraries, suppression rules, access permissions. Documented, enforced, versioned.
How we work
Phased delivery.
Each phase has a defined output. Nothing ships without one.
Week 1
Audit.
Workflow map, manual-task inventory, error/downtime log.
Week 2-4
Document.
SOP build, runbook authoring, naming convention rollout.
Week 4-8
Automate.
High-volume workflows moved to Make/n8n. QA framework live.
Week 8+
Govern.
Quarterly access audits, template library updates, deprecation cycles.
Full scope
Everything we cover.
- Campaign deployment across email, paid, and web
- Pre-launch QA + multi-channel testing protocols
- Workflow automation and approval routing
- Tagging, tracking, and event wiring (GTM, Segment, server-side)
- Asset production and trafficking
- Platform configuration and governance
Get started
Free audit. 48 hours.
No deck, no pitch. Tell us about your stack — we'll reply with where we'd focus first.
Request your free audit.
Built from your live data, not a template. Turnaround under 48 hours.
FAQ
Common questions.
How fast can you start on marketing operations?
Audit ships in 48 hours. Build typically starts in week 2 once the audit findings are signed off, and the first live deliverables go out by week 4 — no quarterly timelines.
Who actually does the work on marketing operations?
The same strategist who runs your audit ships the work. No handoff to a junior team after the pitch. On Discord the operator who designed the self-service CRM architecture was the same person pushing flows to staging. On Rhoback the same operator ran all 50+ Klaviyo A/B tests. Typical BRCG team: 2–3 senior operators embedded directly in your ESP and project board.
Do you require a long-term contract?
No. We work month-to-month. If we're not driving outcomes you should be able to leave clean — we'd rather earn the next month than lock you into one.
What does engagement look like — agency, embedded, or both?
Embedded by default. We work inside your stack — Slack, your ESP, your ad accounts, your project board — like an extension of the team, not as an outside vendor sending decks.
How does pricing work?
Project work is fixed-fee tied to a scoped deliverable. Ongoing programs are monthly retainers — no long-term contracts, no minimums buried in the paperwork. We share ranges on the first call because fit has to work both directions.
In their words
What the teams say.
BRCG operates like they're part of our team. Senior people doing the actual work, fast turnarounds, and they understand the complexity of our scale without needing hand-holding.
Director of CRM
Discord
Discord
Talk to the people doing the work.
Book a call. We'll create a free audit on your stack — what's working, what's not, what we'd change first.
Book a growth call